|Member Since:|| Jun 1, 2017|
|Country:|| United States|
|Active ads:|| 0|
| Classified 5677157|
Customer Service Rep
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At Focus Services we pride ourselves on creating a culture of growth and progress for our employees. We are proud of the products and services we provide our clients and believe our employees are truly our most valuable assets.
ABOUT THE JOB
As a team of highly motivated professionals, we’re looking for the right people to join our Call Center Service Team. Your mission … should you choose to accept it … is to field calls, answer questions, explain product information, and provide customers clarity on their accounts. Team members also up sell products by giving customers a free account review to explore all available offers.
•Field inbound calls in a professional manner
•Respond to and resolve customer questions
•Research possible solutions to customer issues
•Offer the Customer a free account review to provide the best offer available
•Sell / Up sell products on customer’s account
•Follow up customer calls when the issue isn’t resolved during the first contact
•Retain customers wanting to cancel
•Deescalate angry customers
•Computer navigation, data entry and chats
•The ability to type 25 wpm
•Good numerical and analytical skills
•Skill to communicate effectively with customers
•Ability to handle a high stress environment
•Ability to handle and resolve recurring problems
•Must be able to handle multiple priorities
•Willingness to work in a fast pace work environment
•Ability to be proactive
•Professional work behavior
•Must pass a Background and Drug test
•Dependable, self-starters who have an excellent work ethic
•Agents able to think quickly on their feet
•People who love working on computers
•Individuals who have the knack for talking to people
•Goal oriented individuals who are excited about performance and quality goals
•Agents confident in the sales department
WHY JOIN FOCUS?
Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way.
•People: We challenge and train, instill ownership, and discover potential.
•Partners: We focus on transparency, flexibility, and performance.
•Community: We have a responsibility to mankind and work to improve their lives.
Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.
Visit us at focusservices.com to learn more about our company history, culture, and values.
•Excellent base wage
•Excellent BONUS opportunity for sales
•Daily / Weekly / Monthly Contests and Prizes
•Paid Time Off
•Reduced or Flexible Hours
•Family Medical Leave
PERKS AND DISCOUNTS
•Employee Assistance Program
•Company Social Events
•On the Job & Continuation Training
•Professional Development/Advancement Opportunities
•Volunteer Assistance Program
•Tons of food and snacks
•Casual dress code
•Tiered promotional opportunities based on performance
•Individual and Team recognition
•Work Environment filled with amazing people & incredible opportunities
THIS MESSAGE WILL SELF-DESTRUCT IN 5 SECONDS … SO APPLY ASAP!
Apply at focusservices.com/careers or stop by an office near you today.
Job Type: Full-time
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