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February 25, 2018
Ad Details
Ad #
5717851
Started
Jan 16, 2018
Location
Asbury, Iowa
 

 
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Memberschaeferj
Member Level   Standard
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Member Since: Jun 11, 2015
Country: United States
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Classified 5717851
Exciting New Wage Structure Plus Tuition Reimbursement

Focus Services has immediate openings for driven, energetic, candidates who love working in a fast-paced environment. As a Customer Service Representative for Focus you will answer inbound calls from our customers and assist them with questions they have regarding their account. We are seeking individuals with strong customer service skills that can perform well both on their own as well as in a team setting.

Essential Duties & Responsibilities:
• Field inbound calls in a professional manner
• Respond to and resolve customer questions
• Research possible solutions to customer issues
• Offer the Customer a free account review to provide the best offer available
• Sell / Up sell products on customer’s account
• Follow up customer calls when the issue isn’t resolved during the first contact
• Retain customers wanting to cancel
• Deescalate angry customers
• Customer service/Sales
• Computer navigation, data entry and chats
• Meets sales and quality quotas set by coach and director

Specific Skills:
• Team oriented
• Computer skills and knowledge
• The ability to type 25 wpm
• Good numerical and analytical skills
• Skill to communicate effectively with customers
• Ability to handle a high stress environment
• Ability to handle and resolve recurring problems
• Must be able to handle multiple priorities and conflicts
• Willingness to work in a fast pace work environment
• Ability to be proactive
• Professional work behavior
• Data entry
• Must pass a Background and Drug test

Experience (preferred but not necessary)
• Prior customers service experience
• Prior call center experience is a plus

Insurance
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance

Financial Benefits

• Performance Bonus
• Starting Base wage of $10.50 per hour
• Average Agents make upwards of $14.50 + per hour
• Daily / Weekly / Monthly Contests and Prizes

Vacation & Time Off/Leave
• Paid Time Off
• Paid Holidays
• Reduced or Flexible Hours
• Family Medical Leave

Perks & Discounts
• Employee Discounts
• Employee Assistance Program
• Company Social Events

Professional Support
• On the Job & Continuation Training
• Professional Development/Advancement Opportunities
• Tuition Assistance
• Scholarship Opportunities
• Volunteer Assistance Program

We also have a casual dress code, regular team social events, formal mentoring programs, ongoing education subsidization, exciting individual and team competitions, snacks and prizes daily/weekly/monthly and more!

Apply today at www.focusservices.com/careers

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